To Report a Claim

To report a new claim, please submit the "Report A Claim" form under the Quick Links below. To report a new claim by phone during regular business hours, please call 617-723-3800 or 1-800-392-6108 (RI) or 1-800-851-8978 (USA). To report an emergency claim during non-business hours please call 1-800-297-3554 and follow the instructions.

LenderDock - Servicing Lender Inquiries

RIJRA has partnered with LenderDock for policy verification and lienholder data management services. As a result, RIJRA will no longer accept calls from mortgage lenders. All policy verification tasks, including coverage details, validating lender names, addresses, and loan numbers, as well as updating loan numbers and loss payee information, must be handled through LenderDock.com. Register today it's free!

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Insured Portal Available

A new Insured Portal is now available! This portal allows insureds to see payment information, make payments, view inspection related information reports, and view and print policy documents. To register for the Insured Portal, please go to https://insuredportal.rijra.com/register. An online access code is required to register. That code is located on the top right corner of your invoice or can be provided by your insurance agent or by RIJRA's Customer Service Department.

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Producer Portal – Individual User Login Assignment

Principal users can now create individual user login’s. This change allows principal users to add and delete who has access to the producer portal on an individual basis. Please note, this feature does not track individual user activity. For a step by step process on how to assign users please click here.